NORBERT HORGOSI

Technical Production Specialist

ABOUT ME

Hi there 🙂 My name is Norbert and welcome to my website. So what is my story?
Since my teenage years I have always been keen to technologies, whether it was dismantling old radios to build my own gadgets or learning how to create websites. When I was 12 years old I built my very first website based on CMS phpBB, then few years later I have started to market LL.sk domains.

Later on, this interest of mine grew into the IT sector, where I have been learning about front-end development (HTML and CSS), something little from the UNIX/LINUX, SQL, Networking, Cloud services etc. Additionally, I am currently expanding my knowledge in SmartHome technologies. I perceive myself as an individual that likes challenges, is a true team player and takes full responsibility for the actions taken.

Age
31 years
Languages
Slovak, English, Czech, Hungarian
Hobbies
Table soccer, table tennis, scrabble, bowling
Website
WWW.HORGOSI.COM /.SK

Hire Me

WHAT CAN I DO

My biggest strength is being a fast learner, who does not surrender until I provide the best of me and perfection is reached!

Engineer Support

I always look for problems to solve even if I have to go out of my comfort zone. What generates the best results is thinking outside of the box that is definitely my strength.

Security Administrator

Security is the most important part of the entire world. I have experiences in IAM (Identity and Access Management) sector for a couple of years meaning that I am the first line defense protecting confidential data.

Customer Care Support

During my years as a customer care support I have learned to step in the shoes of the customers and see their problems as my own. This allowed me to solve their issues with efficiency and friendliness which resulted in another smiling customer.

Website administrator

I have built my own websites on CMS like phpBB, Joomla, WordPress, Drupal, Magento, Prestashop etc. and I have managed some of them to get in the top of Google Search Engine by creating unique and SEO friendly content.

TESTIMONIALS

I’m pleased to recommend Norbert as a candidate for any IT operational team where such qualities as good team work, cooperation with stakeholders, flexibility, willingness to help and thirst of new knowledge will be distinguishing for given workforce. Norbert has broad view on multiple identity & access management related domain, but will be a great contributor in other areas too.

Yuriy Larchenko – Security Evangelist

Employment History

Customer Engineer Specialist - Fiserv Slovakia, s.r.o.

Bratislava, SK - 2021 to present

higher 2nd level support
managing approximately 6000 ATMs in various countries (controlling and monitoring)
installing, replacing/relocating and terminating ATMs
regular participation in new projects (config deployments)
investigating and resolving incidents
regular maintenance of production and test environments
improving already running processes (creating better quality procedures, setting new processes for obtaining better results)
working with SQL, MR-Win6530 (UNIX – commands, macros, obeys), Monitoring tools, WINSCP, Total Commander, WinMerge, Teams, Power Automate, Notepad++, GUI etc.
ON-CALL support 24/7

IAM Administration Specialist - ING Business Shared Services B.V.

Bratislava, SK - 2019-2021

processing the requests of ING employees worldwide (supporting mainly USA and Brazilians users)
creating / modificating / terminating user accounts
reseting passwords / unblocking / restoring user accounts
controlling incoming requests or whether they meet the conditions for processing
generating reports from applications for IAM Controls every 3 months (for access verification)
managing around 200 applications and making changes based on procedures
daily active English (written and conversational) communication with employees and HelpDesk (mainly US and BR)
account management via SQL, Active Directory

Customer Care Agent - AT&T Telecommunications company

Bratislava, SK - 2018-2019

answering in-coming support related phone calls as the first line of contact for the company
providing support for all U-VERSE products – TV, phone, internet
maintaining positive customer satisfaction and relationship
handling inquiries related to service, coverage, features, devices, accessories, repair & troubleshooting, billing, service activations and changes

Administrative assistant - Hotel Senec**** Lake Resort

Senec, SK - 2017-2018

Barista - Starbucks Coffee Company

London, UK - 2015-2016

Operation Supervisor - ACT Clean

London, UK - 2013-2015

EDUCATION

Sales and Operational Manager in the Car Industry

2008-2012

Secondary Technical School, Senec, Slovak republic

Trainings & certifications

Supervisor Development Training, Certificate of Training

2012

ACT Clean LTD, London, United Kingdom

Intensive course, EF Cambridge Certificate

2011

EF International Language Centre, Santa Barbara, California, USA

EU Leonardo Da Vinci Mobility Project

2011

Ford Otosan Kocaeli Plant, Turkey

SKILLS

Samsung Smartthings

90%

Home Automatization

80%

Tasker

75%

Power Automate

50%

Google Assistant

90%

Amazon Alexa

85%

SQL

65%

Python

40%

UNIX

65%

Microsoft Word

80%

Microsoft Excel

70%

Outlook

80%

Wordpress

80%

HTML+CSS

40%

PHP

30%

CONTACT

E-mail
NORBERT@HORGOSI.COM
E-mail
NORBERT@HORGOSI.SK
City, Country
Senec, Slovakia
Linked.in
https://www.linkedin.com/in/norbert-horgosi/

Please feel free to contact me if you need any further information.